Shipping Policy for Stynasopic – Effective as of January 6, 2025

At Stynasopic, we are committed to delivering your premium food products in a timely and safe manner. Please review our Shipping Policy for details about our shipping practices, fees, and estimated delivery times.

1. Shipping Methods

We offer a variety of shipping methods to suit your needs, including standard, expedited, and express shipping. The available shipping methods will be presented at checkout, allowing you to select the most convenient option for your order.

2. Shipping Rates

Shipping rates are determined based on the destination, size, and weight of your order. You will be able to view the applicable shipping fee before completing your purchase at checkout.

3. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays) after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.
  • Delayed Processing: In some cases, especially during peak times or product availability issues, processing times may be slightly delayed. You will be notified if this occurs.

4. Shipping Destinations

We currently ship to all U.S. states and select international locations. If we are unable to ship to your location, you will be notified at checkout.

5. Estimated Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.

Please note that delivery times are estimates and may vary depending on factors such as shipping carrier delays, weather conditions, and holidays.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order’s progress and estimated delivery date.

7. International Shipping

For international orders, please note that customs fees, taxes, and duties may apply, and these are the responsibility of the customer. Stynasopic is not responsible for any additional charges imposed by customs or the destination country.

8. Address Accuracy

It is crucial that you provide accurate and complete shipping information at the time of checkout. Stynasopic is not responsible for any delays or misdeliveries caused by incorrect addresses. If you realize that you made an error in your shipping details after placing the order, please contact us immediately so we can assist you in making corrections.

9. Shipping Restrictions

  • P.O. Boxes: We may not be able to deliver to P.O. boxes. If this is the case, we will reach out to you to confirm a suitable delivery address.
  • Restricted Items: Some items may be subject to shipping restrictions due to local regulations or carrier policies. If any restrictions apply, we will notify you promptly.

10. Damaged or Lost Packages

  • Damaged Items: If your package is damaged during transit, please contact us immediately, and we will work with you to resolve the issue. We may require you to provide photographic evidence of the damage.
  • Lost Packages: If your package is lost during transit, please reach out to our customer support team. We will assist in tracking the package with the shipping carrier and provide solutions, including re-shipping or refunding the order.

11. Order Cancellations

Once an order has been processed and shipped, we are unable to cancel or modify the shipment. However, you may return the product in accordance with our Refund and Returns Policy.

12. Shipping Cost for Returns

If you need to return an item, please refer to our Refund and Returns Policy for detailed information regarding return shipping costs. In some cases, the customer may be responsible for the cost of return shipping unless the item is defective or damaged.

13. Customer Service

If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to contact us:

  • Email: info@stynasopic.com
  • Phone: (608) 427-2354
  • Address: 9328 34th St, Camp Douglas, Wisconsin (WI), United States

Effective Date: January 6, 2025

Thank you for choosing Stynasopic. We appreciate your business and strive to provide you with the best shipping experience possible.